Reference

What You Agree to When You Use 77idn

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via DANA, OVO, and GoPay to how disputes are handled.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia regions onlySubject to local lawOne account per person
77idn What You Agree to When You Use 77idn
POLICY CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear or you believe an account action does not reflect what is written here, contact our support team directly. We handle terms-related queries through live chat and email — bring your account ID and a brief description of the issue so we can look at the specifics without delay.

Live Chat Start a live chat session from inside your account dashboard. Quote your account ID and the specific clause or transaction you want to query for a faster response.
Email Support Send a written query to our support email. Include your registered wallet — DANA, OVO, or GoPay — and the date of the transaction or action you are disputing.
Account Help Centre The help centre lists common terms questions, account verification steps, and wallet-linking procedures so you can resolve straightforward queries without waiting for an agent.
HOW WE OPERATE

Account Security and Your Data Under These Terms

We handle your account data in line with these terms and with applicable privacy obligations. Understanding how we store information, secure your wallet, and manage account access is part of knowing what you have agreed to.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify that the registered wallet name matches your account name. Mismatched names result in a hold until identity is confirmed.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately — we can lock the account while you verify ownership.

Data Retention

We retain account and transaction records for the period required under applicable local law. You may request a summary of your account activity by contacting support with your registered wallet details.

Requesting Changes

To update registered details — including your linked DANA, OVO, or GoPay wallet — submit a request through live chat or email with supporting identity documents as specified in the account settings section.

Common Questions About the 77idn Terms

These are the questions we hear most often about account rules, wallet conditions, and how these terms apply to your use of 77idn. If your question is not here, live chat is the fastest way to get a specific answer.

No. These terms allow one account per person. Duplicate accounts may be suspended and any balance held pending review. If you already have an account, log in rather than creating a new one.

A breach may result in a warning, a temporary account restriction, or permanent suspension depending on severity. We will notify you via the contact details on your account before taking any permanent action where possible.

Yes, to the account side of each transaction. Your wallet provider's own terms govern how the transfer is processed on their end. Both sets of terms apply simultaneously and do not replace each other.

We update this page when changes are made. Continued use of your account after an update counts as acceptance. We recommend checking this page whenever you notice a session-start notification about policy updates.

Yes. Contact support via live chat or email with your account ID and registered wallet name. We will provide a summary of the data we hold in line with what local law requires us to share.

Raise it through our live chat or email channel with your account ID and transaction reference. We review disputes against the terms in effect at the time of the action you are querying.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.